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Delivery Policy

At Derma 2.0, we aim to provide prompt and reliable delivery of your skincare products. We have partnered with Courier Guy to ensure secure and efficient delivery throughout South Africa. Below are the details of our delivery policy, including pricing and terms. 

Delivery Options and Pricing

1. Standard Shipping 

  • Cost: R150.00 per order. 

  • Coverage: Nationwide across South Africa. 

  • Delivery Time: Typically 1-5 business days, depending on the destination. 

2. Free Delivery 

  • Eligibility: Orders totalling R 5 000.00 or more. 

  • Cost: Free of charge. 

  • Coverage: Nationwide across South Africa. 

  • Delivery Time: Typically 1-3 business days, depending on the destination. 

Order Processing and Dispatch

  • Processing Time: Orders are processed within 1-2 business days. 

  • Dispatch Notification: You will receive an email confirmation with a tracking number once your order has been dispatched. 

Delivery Details

  • Delivery Days: Deliveries are made Monday to Friday, excluding public holidays. 

  • Tracking: You can track your delivery using the tracking number provided in the dispatch email via Courier Guy’s tracking page. 

  • Signature Requirement: A signature may be required upon delivery. If you are unavailable, Courier Guy will attempt a redelivery or provide a notice with instructions. 

Special Conditions

  • P.O. Boxes: We do not deliver to P.O. Boxes. Please provide a valid street address. 

  • Rerouting Deliveries: Contact us immediately if you need to change the delivery address after dispatch. Additional charges may apply. 

  • Delivery Delays: While we aim for timely delivery, delays may occur due to unforeseen circumstances such as weather or operational issues. We will notify you of any significant delays and work to resolve them promptly. 

FAQ 

  • 1. How can I qualify for free delivery? 

Place an order totaling R 5 000.00 or more to automatically qualify for free delivery. 

  • 2. How can I track my order? 

Use the tracking number provided in your dispatch email to track your order on Courier Guy’s tracking page. 

  • 3. What if my order is delayed? 

We will notify you of any significant delays. For assistance, contact our customer service. 

  • 4. Can I change my delivery address after placing an order? 

Contact us immediately to request a change. Additional charges may apply depending on the new address.

Returns and Refunds

    • For information on how to return a product or request a refund, please visit our  Returns and Refunds 

    • Note: This delivery policy is subject to change. Please check our website or contact our customer service for the most current information. 

Contact Us

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  • Email: info@iaest.co.za / hello@int-aesthetics.co.za

  • Phone: +27 84 362 1926

  • Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM 
    We appreciate your trust in International Aesthetic and are committed to delivering your products with care and efficiency. Thank you for shopping with us! 

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